TERMS AND CONDITIONS

Blooming Rays Australia Pty Ltd

ABN 25 698 594 606 | Suite 208, 29 Main Street, Rouse Hill Town Centre NSW 2155

Version 3.0 — September 2026 | Supersedes Version 2.0 (September 2026)

How these Terms and Conditions apply

This document is the single, fixed set of Terms and Conditions that governs every Sales Contract entered into by Blooming Rays Australia Pty Ltd (“Blooming Rays”, “we”, “us”) with a residential customer (“you”, “the customer”) for the supply and, where applicable, installation of solar PV and/or battery storage systems (“New Energy Tech”).

This exact version (Version 3.0, September 2026) is printed in full within, or attached as a signed Schedule to, every Sales Contract. It is not a reference to whichever Terms and Conditions happen to be published on our website at a given time. Any future version of these Terms and Conditions applies only to contracts signed after that new version's effective date. The version published on bloomingrays.com.au/terms-and-conditions mirrors this document and is provided for pre-contract information only.

1. Agreement

These Terms and Conditions govern the supply of solar PV and battery storage systems by Blooming Rays Australia Pty Ltd to residential customers across New South Wales and Victoria. This Agreement becomes binding upon your signing of a Sales Contract that incorporates these Terms and Conditions. Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.

Blooming Rays Australia Pty Ltd is fully committed to the New Energy Tech Consumer Code (NETCC) and undertakes to comply with the Code’s obligations in the supply of New Energy Tech products and services to you. A copy of the NETCC is available at newenergytech.org.au.

2. Scope of Services

We supply, coordinate and manage the installation of solar PV and battery storage systems. Physical installation work is carried out by our independent installation partners, each holding current accreditation with Solar Accreditation Australia (SAA) — the accreditation body that succeeded the Clean Energy Council (CEC) installer accreditation program in 2024. All products supplied are on the Clean Energy Council (CEC) Approved Products List and qualify for the applicable STC financial incentive at the time of installation, where eligible. If you are installing a heat pump, we only work with accredited plumbers as well.

3. Licensing and Code Compliance

Physical installation work under your contract is carried out by licensed, independent electrical contractors engaged by us, each holding a current NSW Electrical Contractor Licence. The specific electrician(s) assigned to your installation and their NSW Electrical Contractor Licence number(s) are stated in your written quote and Installation Schedule prior to work commencing.

4. Quotes and Pricing

Quotes remain valid for the period stated on the quote. Pricing includes GST unless stated otherwise.

Where a price reflects the value of Small-scale Technology Certificates (STCs) and/or battery STCs under the Cheaper Home Batteries Program, this is applied as an upfront discount and shown as a financial incentive on your quote and contract. STCs are a financial incentive, not a government rebate, and are described using this term consistently across our advertising, proposals, quotes and contracts.

We reserve the right to adjust pricing if the STC value changes materially prior to installation. You will be notified in writing of any such change and may cancel your contract without penalty if you do not wish to proceed.

Your written quote sets out the timeframe within which we will supply and install your system, or commence services (see clause 5, Key Definitions and Installation Timeframe). If circumstances outside our control may cause delay, this will be identified in your quote.

Contact details for the manufacturer (or Australian importer, where the manufacturer is not based in Australia) of each major product we may supply — including panels, inverters and batteries — are set out in clause 11 (Warranties) below, so that you can pursue your consumer guarantee rights under the Australian Consumer Law directly against that supplier if needed, or if for any reason you are unable to contact us. The manufacturer(s) applicable to your specific system are confirmed in your written quote.

5. Key Definitions and Installation Timeframe

Installation Start Date — will be directly communicated to you following system design confirmation, material procurement, and installation scheduling. We will provide a minimum of 5 business days’ notice of the confirmed installation date.

Install / Installed / Installation — means all components are supplied and installed at your property. Commissioning and operation are not included within “installation.”

Completion Date — the date on which your solar PV and/or battery storage system is physically delivered to and installed at your property. Any inspection, certification or post-installation requirement is not included in the Completion Date. Grid connection approval by the DNSP and any smart meter upgrade by your energy retailer may occur after this date and are outside our control.

Installation will be completed within 10 to 20 business days of contract signing, subject to material availability and installer scheduling, or within the timeframe stated in your written quote. Delays caused by factors outside our reasonable control (for example, weather, supply delays or Distribution Network Service Provider processing times) do not, on their own, constitute grounds for cancellation or compensation, but do not affect your rights under clause 14 (Termination and Full Refund Rights) below if the delay causes us to miss the timeframe stated in your contract.

6. Payment

A deposit of 10% of the total balance due is payable upon signing of this contract. The remaining 90% balance is payable upon completion of installation, being the date the system is installed. Payment may be made by bank transfer (EFT), credit card (a 1.5% surcharge applies to Visa and Mastercard payments), or approved third-party finance (see clause 13, Deferred Payment and Finance Arrangements). The STC financial incentive shown on your contract has been assigned to Blooming Rays as part-payment and is reflected as a reduction in the balance due. If you are found ineligible for the STC incentive for any reason, the full system price prior to the STC deduction becomes payable.

7. Cooling-Off Period and Voluntary Waiver

This clause applies exclusively to contracts entered into as a result of an unsolicited consumer agreement as defined under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)), including contracts arising from door-to-door sales visits or outbound telemarketing contact initiated by Blooming Rays or its authorised sales representatives. It does not apply to contracts entered into as a result of an inbound enquiry, referral, website lead, or any other contact initiated by you.

Where this clause applies, you are entitled to a statutory cooling-off period of ten (10) business days from the date of signing your contract, during which you may cancel without penalty by notifying us in writing at sunshine@bloomingrays.com.au.

We will not schedule or commence installation of the system until the cooling-off period has expired, unless you have provided a Voluntary Waiver in accordance with the paragraph below.

You may, entirely of your own free will and without any pressure or inducement from Blooming Rays, voluntarily waive your cooling-off right at any time during the cooling-off period. To do so, you must send a written notice to sunshine@bloomingrays.com.au stating words to the effect of: “I voluntarily waive my cooling-off right under the Australian Consumer Law and confirm I wish Blooming Rays to proceed with scheduling my installation immediately.” Upon receipt of this written waiver, we may proceed with installation scheduling. You acknowledge that by providing this waiver you are relinquishing your remaining cooling-off entitlement for the remainder of the period.

For the avoidance of doubt, this clause and the cooling-off right it describes do not apply where you initiated contact with Blooming Rays. In those circumstances, no cooling-off period exists and installation may be scheduled at any time following contract execution.

8. STC Assignment

By signing the contract, you assign your entitlement to Small-scale Technology Certificates and battery STCs under the Cheaper Home Batteries Program to Blooming Rays Australia Pty Ltd as part-payment for the system. Only one battery STC claim per property address is permitted federally. If STC eligibility for your system is denied, the full system price (undiscounted for STCs) becomes payable by you.

9. BESS2 / Virtual Power Plant (VPP) Incentive

Where your proposal includes a battery, it may also include an estimated discount for the NSW Peak Demand Reduction Scheme (PDRS) battery incentive, known as BESS2, administered by IPART. This is separate to the federal STC financial incentive above, and works differently: BESS2 is only available if your battery is enrolled in an eligible Virtual Power Plant (VPP), and the value received depends on the prevailing market price of Peak Reduction Certificates (PRCs) generated over time — it is not a fixed payment.

Blooming Rays does not partner exclusively with a single VPP provider; we help align you with a suitable VPP-enabled electricity retailer, and you enter into the VPP enrolment agreement directly with that retailer. Blooming Rays engages an IPART-Accredited Certificate Provider (ACP) to create and manage the resulting Peak Reduction Certificates.

The BESS2 value shown as a discount on your proposal is an estimate only, based on prevailing PRC market pricing at the time your proposal is prepared. If your VPP enrolment is not completed, or you become ineligible for the BESS2 incentive for any reason, the full system price prior to the BESS2 deduction becomes payable.

10. Grid Connection, Metering and Tariff Changes

We will submit the grid connection application to your Distribution Network Service Provider (DNSP) on your behalf following installation, unless you elect to manage this yourself (see below). You authorise us to make these submissions and any associated metering notifications on your behalf. Approval typically takes 4 to 8 weeks and timing is outside our control. You must provide accurate NMI and meter details to facilitate the application; any delay caused by inaccurate information you provide is not our responsibility.

Steps and paperwork — obtaining approval for, and any reconfiguration of, your electricity meter generally involves: (a) a technical assessment of your existing meter and connection capacity; (b) lodging a connection application with your DNSP, including your system’s technical specifications; (c) your electricity retailer or DNSP arranging any required meter exchange or reconfiguration; and (d) confirmation of approval before your system is authorised to export to the grid. We will identify which of these steps we manage on your behalf and which (if any) require action from you, in your quote and prior to installation.

Charges and tariff changes — your energy supplier or DNSP may impose a charge for connecting your system to the Energy Network and/or reconfiguring your meter. Installing New Energy Tech may also result in changes to your existing energy tariff (for example, a move to a time-of-use or demand tariff). These charges and changes are outside our control and are your responsibility unless otherwise agreed in writing.

Support if you self-manage connection — if you choose to obtain Energy Network connection approval yourself rather than through us, we will support you through the connection steps, including providing the technical documentation your DNSP or retailer requires.

11. Warranties

Three separate categories of warranty apply to your system, described below. Please read each carefully — they are not the same thing and do not depend on one another.

Retailer Warranty — Blooming Rays Australia Pty Ltd, as the retailer, personally warrants a minimum of 5 years on solar PV components (panels and associated PV equipment), a minimum of 10 years on battery storage systems, and a minimum of 5 years on Heat Pump Tanks, in line with the minimum retailer warranty periods required under the NSW Home Energy Saver program. The retailer warranty also covers workmanship: we provide a 5-year workmanship warranty on all installation work carried out by our licensed installation partners. These retailer warranties are owed by us directly and do not depend on the ongoing operation of any product manufacturer.

Manufacturer (Product) Warranty — in addition to our retailer warranty, each product manufacturer provides its own warranty. These manufacturer warranties transfer to you on installation, in accordance with each manufacturer’s published warranty terms and conditions, copies of which are provided with your Works Completion Certificate. Typical manufacturer warranty ranges across the products we supply are:

Solar panels — product warranty: 10 to 12 years, or as per the manufacturer’s published warranty (manufacturer pass-through)
Solar panels — performance warranty: 25 to 30 years, or as per the manufacturer’s published warranty (manufacturer pass-through)
Inverter warranty: 5 to 10 years, or as per the manufacturer’s published warranty (manufacturer pass-through)
Battery storage — product warranty: 5 to 10 years, or as per the manufacturer’s published warranty (manufacturer pass-through)
Mounting and racking: 10 years, or as per the manufacturer’s published warranty (manufacturer pass-through)

Where a manufacturer’s product warranty period is shorter than the corresponding retailer warranty above, our retailer warranty continues to apply for its full stated term regardless.

Workmanship Warranty — as noted above, we provide a 5-year workmanship warranty on all installation work carried out by our licensed installation partners. This figure is stated identically on our website and in every Sales Contract. A warranty above may be voided where the system has been modified, serviced or repaired by a person other than us or our SAA-accredited installation partners without our prior written authorisation.

Manufacturer contact details — the manufacturer(s) applicable to your specific system are confirmed in your written quote. Australian contact details for the manufacturers whose products we may supply are set out below, so that you can contact them directly, including to pursue any consumer guarantee rights you have against them under the Australian Consumer Law, or if for any reason you are unable to contact us:

Fox ESS — 53 Willow Ave, Springvale VIC 3171. Phone: 1300 377 369. au.fox-ess.com
Sofar Sunsavers — 11/7/9 Progress Cct, Prestons NSW 2170. Phone: 1300 171 080. sunsaversgroup.com.au
Sigenergy — Unit 37.02/88 Walker St, North Sydney NSW 2060. Phone: 0489 080 832. sigenergy.com
Goodwe — 2/6 Enterprise Drive, Rowville VIC 3178. Phone: Wifi/Communications Support 02 5104 0612, Tech Support 03 9918 3905. goodwe.com.au/contact-us
Alpha ESS — 31 Richmond Rd, Homebush West NSW 2140. Phone: (02) 9000 7676. alphaess.au
Trina Solar — 2 Banfield Rd, Macquarie Park NSW 2113. Phone: 1300 874 627. trinasolar.com/au
Suntech — Level 11/66 Clarence St, Sydney NSW 2000. Phone: (02) 8188 2450. suntech-power.com.au
Risen — Suite 2.04, Level 2, 432 St Kilda Road, Melbourne VIC 3004. Phone: 1300 353 333. risenenergy.com.au/contact
JA Solar — Level 25, 100 Mount Street, North Sydney NSW 2060. Phone: +61 2 8912 2165. jasolar.com
Ecogenica — Phone: 1300 341 010. ecogenica.com.au/enquire-now (info@ecogenica.com.au)
Emerald — Phone: (02) 9466 6000. emerald.com.au (hello@emerald.com.au)

12. Special Conditions

Your proposal is based on a standard residential roof installation. Any non-standard site conditions identified on the day of installation — including but not limited to asbestos, structural deficiencies, or electrical upgrades required — may result in additional charges, which will be communicated to you before work proceeds.

Meter box upgrades, if required by the network, are not included in your quote and are the responsibility of your energy retailer.

Your system design is based on information you provide. Blooming Rays accepts no liability for reduced system performance arising from inaccurate site information, undisclosed shading, or changes to your energy usage after installation.

Proposed model names and numbers in your quote are for reference. The delivered products may be of similar specifications to the ones quoted, and this does not mean the product proposed is necessarily identical to the one supplied — an alternative product that is similar in specification and quality may be supplied instead.

13. Deferred Payment and Finance Arrangements

Blooming Rays Australia Pty Ltd offers customers the option of deferred payment / finance arrangements through approved third-party credit providers, currently Solaris, RPS and 28Watt, with additional approved providers added from time to time (“the Credit Provider”).

Where you choose a deferred payment arrangement, we (or the Credit Provider) will provide you with the following information, clearly and accurately, before you commit:

The name of the Credit Provider to whom you will be contracted for the arrangement;
A clear statement that the deferred finance arrangement is a voluntary option, and that outright purchase remains available to you;
The proposed total cost under the deferred payment arrangement, compared with the cost of the same New Energy Tech product, system or service if purchased outright on the day;
The disclosures required under the National Credit Code (NCC), including in relation to fees and charges, regardless of whether the specific arrangement is regulated under the NCC; and
Whether, at the conclusion of the deferred payment arrangement, you: own any element of the New Energy Tech; have any entitlement to ongoing services or pricing; and/or have an option to purchase any element of the New Energy Tech, including relevant details and any associated costs.

These disclosures are provided in writing, in a Finance Disclosure Statement, prior to you entering into any deferred payment arrangement.

14. Termination and Full Refund Rights

In addition to any rights you have under the Australian Consumer Law, you are entitled to terminate your contract and receive a full refund in each of the following circumstances:

14.1 Late system design disclosure — if the site-specific full system design and performance estimate for your installation is provided to you after you have signed the Agreement, and you do not consent to that information upon receipt, a full refund is available to you upon request.

14.2 Significant design change — if your contract is for New Energy Tech requiring physical installation, and we propose to significantly change the installation design from that previously provided to you (whether in your quote or as a first deliverable under your contract), and you are not willing to accept the change, you may terminate your contract and receive a full refund.

14.3 Unforeseen site costs — if site conditions or circumstances beyond our control result in extra chargeable work that is not within the contract price, and we are not willing to bear those additional costs, you may terminate your contract and receive a full refund.

14.4 Missed timeframe — if we fail to meet the timeframe specified in your contract for delivery and installation, or commencement of service, of any New Energy Tech, you may terminate your contract and receive a full refund. This right does not apply where the delay was due to circumstances identified in your contract as outside our control.

Refunds under this clause are processed within a reasonable time and by the same payment method used for your original payment, unless otherwise agreed with you in writing.

15. Limitation of Liability

Blooming Rays’ liability is limited to the repair, replacement, or refund of the affected product or installation component. We are not liable for indirect or consequential losses, including loss of feed-in tariff income or the effect of tariff changes, except to the extent such liability cannot be excluded under the Australian Consumer Law or the NETCC.

16. Governing Law

These Terms and Conditions are governed by the law of New South Wales, and the parties submit to the jurisdiction of the courts of New South Wales.

When you sign your Sales Contract, which incorporates these Terms and Conditions in full or by attached Schedule, you confirm that you have read and understood these Terms and Conditions and agree to proceed with the installation of your system as described in your contract.

Blooming Rays Australia Pty Ltd — ABN 25 698 594 606 — Suite 208, 29 Main Street, Rouse Hill Town Centre NSW 2155 — 1800 952 221